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DEBT TECHNOLOGY CONSULTING

WHAT WE CAN SOLVE FOR YOU

We are a team of senior experts representing an independent business and technology competence with deep and wide experience in the debt management industry from both software and collection professional perspective, we offer our services with high commitment towards added value, customer focus, quality.

References

Partnerships

SBA Solutions Ltd

Ibex Associates

Waterbuck Associates

Collection performance

01

Reporting & Monitoring

We help organizations to develop customized reports that offer a comprehensive view of their debt collection activities, also considering the industry best practices as long as they are applicable. This service ensures that both operational and management stakeholders receive the critical insights needed for informed decision-making and performance enhancement.

02

KPIs & Benchmarking

We help organizations identify the most relevant Key Performance Indicators (KPIs) to monitor debt collection performance effectively. We ensure that these KPIs align with internal goals and allow for benchmarking against industry standards, driving continuous improvement and competitive advantage.

03

Motivation & Incentives

We help to design and implement effective incentive and motivation programs for collection agents, aligning performance metrics with motivational strategies to boost productivity and job satisfaction. This service ensures agents are incentivized to meet and exceed their targets while maintaining high engagement and morale.

Debt technology services

01

Health Check

The health check assesses the technological support of debt management processes, providing our client with an overview of areas in the existing software that can be improved. The goal is to identify gaps between current industry trends and actual practices, offering insights for potential enhancements.

02

Strategy & Roadmap

Strategy and Roadmap definition means, we develop a comprehensive vision for the future collection system or further improvements of the existing system of our client. This strategy outlines all key areas and suggested steps, prioritising them and arranging them into a logical sequence of actions to ensure systematic and effective enhancement of the operations.

03

Requirements Specification

During requirement specification phase, we focus on the structured collection and articulation of the capabilities expected from the new system(s). This initial phase of any project aimed at modernising debt management practices ensures that all necessary requirements are clearly defined and documented, setting a solid foundation for successful implementation.

04

Solution Selection

In the solution selection phase, we assist our clients in deciding whether to build their own software or implement an existing market solution. Considering that internal resources can be costly and limited while market solutions vary widely in functionality, quality and price, our expert support ensures a well-informed and strategic decision tailored to our client's specific needs and constraints.

05

Project Definition

During the project definition phase, we help create a feasible plan that sets the foundation for successful project execution. Our services include defining project scope, objectives, and deliverables, as well as identifying key stakeholders, risks, and resource requirements, ensuring a clear and achievable roadmap.

06

Implementation & Testing

We support software implementation projects in various ways and at different levels, including comprehensive project management and test management. Our services ensure a structured and efficient implementation process, helping to manage timelines, resources, and quality assurance effectively.

07

Support & Maintenance

We assist our clients in the long-term operation of their software by maximising the effectiveness of the vendor’s support and maintenance services. Our services include evaluating and prioritising issues and requests, analysing root causes, and articulating detailed reports to the software vendor, ensuring smooth and efficient software operation.

Transformation services

01

Digital Transformation

Our “Digital Transformation” service helps organizations leverage advanced digital tools and strategies to enhance business processes, customer experiences, and innovation. We provide a holistic approach that includes strategy development, technology integration, process automation, and change management to drive efficiency and competitive advantage.

02

Program Management

Our “Program Management” service ensures the successful coordination and alignment of multiple related projects to achieve strategic objectives. We focus on comprehensive planning, resource optimization, risk management, and stakeholder engagement to deliver integrated program outcomes effectively and efficiently.

03

Project Management

Our “Project Management” service provides structured planning, execution, and control of projects to meet specific objectives within time, budget, and quality constraints. We ensure efficient resource use, rigorous risk management, and clear communication to deliver projects that drive value and success for your organization.

04

Trainings & Coaching

We provide comprehensive training and coaching services to ensure our client's team is fully equipped to use the new software systems effectively. Our support includes educating colleagues on optimal system usage and enhancing their efficiency in their respective roles throughout the implementation project.

05

Mediation

Our mediation service facilitates effective communication and resolution between our client and the software vendor when their project encounters obstacles or stalls. We act as independent experts to identify issues, propose mutually agreeable solutions, and ensure both parties’ interests are aligned, fostering a collaborative environment. This service aims to reduce conflicts, expedite decision-making and keep the project on track towards successful completion.

SEGMENTS

According to our experience so far, we gladly and confidently work with partners form the following industries:

- banks,

- lease companies, 

- car finances, 

- consumer finances, 

- telecom services, 

- utility providers, 

- debt collection agencies

TEAM

We are based in several great locations including Austria, United Kingdom and Hungary. Depending on the size and scope of the assignment, involving our team and regular partners we can form a professional team of 2-8 members, applying the necessary combination of competence (each of us is guaranteed 10+ years in their domains). We enjoy face-to-face meetings, establishing productivity and an atmosphere of mutual trust and respect.

FIRST STEPS

Glad to talk through your scope, identify the success criteria, estimate the size of the potential engagement. Our proposal clearly reflects these preparation works and all components are fair and justifiable, this is a principle. We openly talk about potential risks and challenges too.
Any cooperation starts with a mutually signed NDA, protecting the competence of each sides, making a safe basis for our joint efforts.

WHY US

We deliver our services with our full attention and commitment towards a successful cooperation and focus on added value.
Advantages of working with boutique consulting teams like us (meaning an association of highly skilled and experienced experts and managers) consists a fair treatment, quick reaction time, result oriented attitude, help in the execution and all this with an attractive pricing range comparing to global advisories.
What we can bring into our cooperation?

We ensure verified and relevant experience in:

• Software product management and development

• Implementation in banks and financial institutions

• Project management and service management

• Collection and recovery strategies and processes

• Regional knowledge over numerous of countries

• Building group governance models for rollouts

• Team management, organisation development

• Executive and stakeholder management

• Negotiation skills reaching win-win agreements

 

And our unquestionable commitment to meeting exciting challenges, learning customer needs, adding value, delivering success, all wrapped in a high quality professional partnership.

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